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We're Here With You, Every Step Of The Way

24 hours a day, 7 days a week, 365 days a year

Our Global Call Center is always available.

Exceptional Innovation & Quadriga Support

Our 24/7/365 in-house global support center offers a true managed service to our Exceptional Innovation and Quadriga clients. Our team of product experts provides in-depth troubleshooting at all levels of technical escalation for efficient and effective resolution. In addition to exceptional issue resolution, we offer an array of reports to enable your IT staff to proactively analyze and quickly react to what your guests are experiencing with the system.

We provide support in English, French, German, Italian, and Spanish.

Supported Products
  • iQx Platform
  • iQ suite of solutions, including iQ in-room, iQ spaces, iQ internet, iQ mobile
  • GuestSmarTV
  • NXTV
  • Q Connect
  • Sensiq
  • Genesis

Find Your Support Center

Level 2+ support for iQx and non-iQx integrated products from GuestSmarTV and Quadriga.
Austria 0810111500
Belgium +3250580163
Denmark +4589882700
Finland +358207589555
France 0810632737
Germany 01805782374
Greece +302111984005
Hungary +36 1 8480627
Italy 800015575
Morocco 0 892 09 01 03
Netherlands 09004448444
Norway +47 21959440
Poland +48123966588
Portugal +351308807303
Spain +34915014484
Sweden +46 850635706
Switzerland 0848805905
UK +441617860700
USA +1 855 613 5991
Regional email support contacts:

Exceptional Innovation, Inc. (Americas): support@exceptionalinnovation.com

Quadriga (Europe/Africa): gsc@quadriga.com

interTouch Support

interTouch provides a comprehensive support service portfolio through a single point of contact. interTouch’s customer support service includes both proactive network operations centers and round-the-clock call centers that provide multilingual customer support to our global network. With highly trained technicians, our NOCs function 24 hours a day, 7 days a week to monitor network activity, implement traffic shaping as well as oversee hardware and software processes to ensure our hotel partners’ networks operate at optimum level at all times.

Supported Products
  • FREEDOM Internet
  • FREEDOM Entertainment
  • FREEDOM Check-in
  • FREEDOM One
  • FREEDOM Display
  • FREEDOM Security
  • FREEDOM Home
  • FREEDOM Print
  • FREEDOM Business Center
  • FREEDOM Vision

Find Your Support Center

Level 2+ support for interTouch non-iQx integrated products.
Australia 1300 366 345
Accor support (Australia) 1800 13 43 13
Bahrain 80 00 4038
Brazil 0800 891 8498
China (Main TFS) 800 988 1222
Egypt 0 800 888 8887
Fiji 0 800 6750 817
India 000 800 650 1416
Indonesia 001 803 852 8316
Japan 0034 800 1 00022
Macau 0 800 231
Malaysia 1 800 88 5843
Mexico 001 888 442 8784
Morocco 0 8000 1536
New Zealand 0800 449229
Oman 800 700 22
Philippines 1 800 1 855 0058
Saudi Arabia 8008 852 607
Singapore 001 800 4638 7678 800 852 3565
South Africa 0800 980 681
South Korea 00 798 8521 7714
Sri Lanka 2422 045 Outside Colombo: (011) 2422 045
Taiwan 00 801 855 986
Thailand 00 1 800 852 7716
Trinidad & Tobago 1 888 442 8784
United Arab Emirates 8000 650 541
United States 1 866 391 8328
Azure support +65 6591 8425
Percipia support +65 6591 8418
Rydges support (Australia) 1800 23 5176
Email support contact:

interTouch (Asia Pacific/Middle East): helpdesk@intertouch.com

We understand guest experience matters to you.
Please contact us if you need additional assistance
with any iQx or legacy products.

More info, please

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